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Country
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Shipping Fee
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Shipping time
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United States & Canada
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Free
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~ 07-15 Business Days
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Others
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Free
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~ 10 - 25 Business Days
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Notes:
1) Shipping Time does not include a 2-5 days processing period required to process your order from the date your order is placed.
2) Our products are produced in Vietnam, China, Korea, and Latin America; all our products are shipped directly from our fulfillment centers and/or directly from the suppliers in some instances. So it may take more than 10 days when international shipping is concerned.
3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and customs clearance issues, which are beyond our control.
4) Should your package not arrive within 30 days after you have placed your order, you must contact Customer Support within 30 days after your order was placed.
Return & Refund Policy
We hope you love what you've ordered and it gives you that extra ounce of confidence to carry out your day. But just in case you're not 100% satisfied, we've made the return process super easy.
How long do I have before making a return, and do I have to pay for shipping?
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You have a max of 14 days to make returns after you have successfully received your purchase. You must send back and postmark your return packages within 14 days after the purchase date. No returns made after 14 days from the purchase date will be accepted.
2.Shipping Fee: If the product arrived damaged, different from what you ordered, or of poor quality, Glamour Hair & Beauty will offer the return and exchange shipping fee. If the customer needs to return and exchange the product, citing personal circumstances. i.e., “I don't like the color or “I changed my mind," the customer needs to offer the return shipping fee. Although we will do everything in our power to make sure that you are satisfied with your return.
- Please do make sure to double check the color, length, and application of the product before purchase.
What should I do if I need to request a return and exchange?
To initiate a return and exchange, please contact our customer service team (support@glamorizehair.com) for an assessment. Upon approval, the return address will be emailed to you. Please note, items must be shipped back to the address provided by customer service, NOT the address on your original delivery.
How will I receive my refund?
Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account, as per your request.
Important Notice:
- Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address provided by our customer service.
NOTE: If you have any issues with your return, you can contact Customer Support at support@glamorizehair.com.
