FAQ for Glamorize Hair & Beauty
Q: How long does shipping take?
A: Shipping times vary depending on your location. Typically, all orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please check your tracking link for the most accurate delivery estimates. Also have a look at our shipping policy for more accurate durations as well.
Q: Why is my order delayed?
A: Delays can occur due to high order volumes, customs clearance, manufacturer, carrier, or shipping delays. We appreciate your patience and recommend checking your tracking information regularly for updates. Also, have a look at our shipping policy for more information.
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking link. You can click on this link to monitor your order’s progress and expected delivery date. In addition to this, we have a tracking page on the main menu, where you can actually track the status of your package for ad hoc updates.
Q: Can I return or exchange my order?
A: Yes, we accept returns within 14 days of delivery if the product is unused, unworn, and in its original packaging. Please contact our customer service to initiate a return or exchange. Do not return to sender, as this will be the incorrect return address.
Q: What should I do if I receive a damaged or incorrect item?
A: If you receive a damaged or incorrect item, please contact us within 7 days of receipt with photos of the issue. We will resolve the matter quickly, either by sending a replacement or processing a refund.
Q: Can I cancel or modify my order after it’s placed?
A: Orders can be canceled or modified within 24 hours of placement. After this period, orders are processed, and changes cannot be made. Please contact our customer support immediately if you need to make any adjustments.
Q: Do you offer refunds?
A: Yes, we offer refunds for returned items that meet our return policy criteria. Refunds are processed within 7-10 business days after the returned item is received and inspected.
Q: Will I be charged customs fees?
A: Some countries may charge customs fees or import duties. These charges are the responsibility of the customer and vary by country. Please check your local customs policies for more information.
Q: My package says delivered, but I haven’t received it. What should I do?
A: If your package is marked as delivered but you haven't received it, please check with neighbors or call the carrier immediately; these details are provided to you when the tracking emails are sent to your registered email or check your local post office. If it's still missing, contact our customer support for further assistance.
Q: Can I change my shipping address after placing an order?
A: Shipping addresses can be changed within 24 hours of placing your order. After that, the address cannot be modified. Please double-check your details before finalizing your purchase.
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and PayPal. All transactions are securely processed to protect your information.
Q: How do I contact customer service?
A: You can reach us through our Contact Us page or email us directly at support@glamorizehair.com. We aim to respond within 24 hours.
Q: Do you offer expedited shipping?
A: Currently, we do not offer expedited shipping due to the nature of our delivery model and agreements with our carrier partners. We are constantly working to improve delivery times and will update our services as soon as possible.
Q: What happens if my package is lost during shipping?
A: If your package is lost during shipping, we will work with the carrier to locate it. If the package cannot be found, we will issue a replacement or refund based on your preference.
Q: How do I know if my order was successful?
A: Once your order is placed, you will receive an order confirmation email. If you do not receive this email, please check your spam folder or contact our customer service for confirmation within 24 hours.
Q: How are your products sourced, and are they ethically produced?
A: At Glamorize Hair & Beauty, we are committed to sourcing products from trusted suppliers who prioritize ethical practices. We ensure that our goods are produced without exploiting labor and adhere to responsible environmental standards. Our suppliers follow strict quality control measures to provide products that are not only high-quality but also ethically produced.
